Refund policy

Cancellations & Refunds

  • Cancel more than 24 hours before your rental start time: Full refund.
  • Cancel within 24 hours of your rental start time: No refund.
  • No-shows, late arrivals, early returns, or inability to ride due to height/weight restrictions: No refund.
  • Weather Exceptions: Refunds may be issued for extreme weather (e.g., snow, ice, or unsafe conditions) at Tom’s discretion. Light rain does not qualify.