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Refund policy
Cancellations & Refunds
- Cancel more than 24 hours before your rental start time: Full refund.
- Cancel within 24 hours of your rental start time: No refund.
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No-shows, late arrivals, early returns, or inability to ride due to height/weight restrictions: No refund.
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Weather Exceptions: Refunds may be issued for extreme weather (e.g., snow, ice, or unsafe conditions) at Tom’s discretion. Light rain does not qualify.
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